Rocky Thurston, Perspecta
Government services provider Perspecta Inc. has received a follow-on award to continue supporting the Federal Student Aid Information Center 2020 program for the Education Department’s Office of Federal Student Aid.
The award extends over three years and has a ceiling value of $98.4 million.
Perspecta is to operate an omni-channel FSAIC contact center to handle inbound inquiries from citizens seeking information related to the student financial aid application process. Perspecta’s solution includes voice, web and mail applications in support of a key Education Department mission.
“FSA constituents depend on us to provide effective and responsive customer service across all mediums,” said Rocky Thurston, senior vice president and general manager of Perspecta’s civilian, state and local business group. “This award demonstrates our superior reputation within FSA supporting this critical work and we look forward to continuing our relationship with our customer and adapting our support as their mission requirements evolve and grow.”
Perspecta has been supporting the FSAIC program since 2015, operating from several facilities across the country. Nearly 600 Perspecta contact center agents and support staff have handled more than 23 million total interactions across multiple channels including voice, chat, email and mail.
