MicroPact Inc., a developer of Dynamic Case Management and Business Process Management (BPM) software solutions, received a product viability rating of “excellent” from Gartner Inc. in its newly published report, “Critical Capabilities for Case Management Frameworks.”
Case Management Frameworks (CMFs) are commercial software offerings that embed “best practices” and architectural patterns in order to give enterprises a jump start on developing case management solutions that are tailored to their specific needs.
MicroPact’s entellitrak™ platform offers more than 20 CMFs that span multiple industries and focus on claims and appeals management, program integrity, human capital management and labor relations. The frameworks offer the benefits of a custom-built case management solution at an off-the-shelf price, the company said.According to an excerpt from Gartner’s report, “BPMS-based case management frameworks provide the newest and most flexible approach to providing case management software solutions. They enable the solution to evolve over time based on buyer needs, even when those needs diverge from vendor intentions. In this way, they hold the promise of supporting co-innovation.”
MicroPact’s entellitrak platform, which takes a Data-First ™ approach to dynamic case management, provides comprehensive solutions to enterprise customers within the federal and commercial markets. The company’s software is used by 97 percent of federal agencies with more than 500 employees and enjoys repeat business from 95 percent of its customer base, according to the company. Additionally, entellitrak’s document management, mobile, natural language analytics, escan, and efile modules provide intelligent on-ramps and off-ramps for knowledge workers so that they can manage the myriad of data types.
“We designed entellitrak specifically to address the complexities of case handling. Unlike traditional BPMS solutions, it is a specialized platform for case management-style processes,” said Kris Collo, president, CEO and founder of MicroPact. “We’re pleased that Gartner has made case management a focus and is giving the business community valuable insight into how to evaluate these solutions for the digital business.”
