WashingtonExec senior reporter Amanda Ziadeh talks with Rob Sheen, senior vice president of client operations for Novetta, about the pandemic’s impact on contracts as customers face different aspects of combating COVID-19. Sheen also discusses solutions Novetta has delivered to help customers respond to the pandemic, like a media analytics platform and a medical common operating picture. Plus, Sheen talks about how the pandemic has changed how Novetta operates from an internal communications perspective, like hosting technical lunch-and-learn sessions.