MAXIMUS and Genesys Announce Joint Contact Center Platform for Government

Bruce Caswell

Bruce Caswell, MAXIMUS

Government services provider MAXIMUS is teaming with technology provider Genesys to offer an integrated, cloud-based omnichannel contact center solution, the MAXIMUS Genesys Engagement Platform.

The solution enables federal, state and local agencies to adhere to government mandates to improve citizen experience using a Federal Risk and Authorization Management Program-authorized solution.

MAXIMUS President and CEO Bruce Caswell said the partnership merges the power of the platform with Genesys technology as well as an integrated support and engineering team. 

The technology will provide agencies with flexibility, scalability and rapid innovations they need without the hassles of upgrades and maintenance, said Tony Bates, Genesys CEO.

“In addition, it makes it easier for agencies to adopt artificial intelligence, machine learning and automation applications so they can deliver truly remarkable experiences,” he added. 

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