Leidos Expands ServiceNow AI Platform to Transform Employee Services and IT Operations
Leidos is expanding its use of the ServiceNow AI Platform to enhance employee experiences and operations with agentic AI. The effort plans to deploy autonomous, AI-driven workflows that can reduce costs, improve employee satisfaction, scale IT self-service and centralize governance of AI agents. The platform is being implemented across FedRAMP environments so that agencies can
Mike Hurt’s Nonlinear Path to the Public Sector’s AI Problem
Mike Hurt is learning to fly. He’s working toward his pilot’s license partly for the dream of it, partly because it gets him more time with his kids, including the son he visits at college. It’s a fitting hobby for someone whose whole career has been about covering distance. Over 30 years in and around
WATCH: Mike Hurt on ServiceNow’s New AI Platform Aimed to Streamline Government Operations
WashingtonExec’s Amanda Ziadeh sits down with Mike Hurt, group vice president for U.S. public sector at ServiceNow, to discuss the launch of a new AI-powered solution called EmployeeWorks. Designed to give government employees a single, intelligent entry point into their work, EmployeeWorks leverages natural language to access information and complete tasks across systems. Hurt explains
Carahsoft Brings ServiceNow AI Platform to Healthcare, Financial Services, Critical Infrastructure
Carahsoft Technology and ServiceNow have expanded their partnership to make the ServiceNow AI Platform available across Carahsoft’s full U.S. and Canada reseller ecosystem for the first time. Carahsoft’s network includes over 10,000 resellers, system integrators and consulting partners and $23 billion in annual bookings across regulated and non-regulated industries. The partnership gives ServiceNow direct access
ServiceNow Rolls Out AI Workforce Tools for Agencies
ServiceNow has launched new AI tools designed for government agencies, including a new employee service portal and AI specialists that automate routine work. The company’s ServiceNow EmployeeWorks combines conversational AI and enterprise search from Moveworks with the ServiceNow Employee Center portal. The system allows government employees to submit requests, find information and trigger workflows using
Top Public Sector Leaders to Watch in 2026: ServiceNow’s Melissa McGriff
Melissa McGriff VP of Federal, ServiceNow ServiceNow’s agreement with OneGov is making life easier for the people who serve the country every day. The program gives agencies discounts of up to 70% on ServiceNow’s AI-native platform, enabling agentic AI that unifies IT, HR, security and citizen services in one low-code environment. The impact goes beyond
Tria Federal Joins ServiceNow Partner Program to Advance Federal IT Modernization
Tria Federal has joined the ServiceNow Partner Program to help federal agencies modernize systems and streamline mission delivery. As a consulting and implementation partner, Tria will guide agencies in using ServiceNow to improve services, scale operations and elevate the citizen experience. The partnership builds on Tria’s experience implementing the ServiceNow AI Platform with federal customers,
SAIC, ServiceNow Launch Risk Reduction Effort for Mission Ops
Science Applications International Corp. has launched a new government risk reduction effort in partnership with ServiceNow to support mission operations. The offering integrates into SAIC’s mission labs to help armed forces, intelligence and civilian agencies shift from reactive IT risk management to autonomous resilience and zero-fail mission environments. By embedding ServiceNow’s AI platform into its
Top General Counsels & Compliance Execs to Watch in 2025: ServiceNow’s Kevin Joyce
Kevin Joyce Senior Director, Legal-Global Head of Public Sector Ethics & Compliance, ServiceNow Kevin Joyce’s biggest achievement has been empowering his team to grow and flourish into senior leaders within the legal department and organization as a whole. “I’ve had the honor and pleasure of watching many of my team members move on to bigger
Top Public Sector Leaders to Watch in 2024: ServiceNow’s Raj Iyer
Raj Iyer Head of Global Public Sector, ServiceNow As the nation emerged from the pandemic, the digital divide between how citizens are serviced by government and as consumers only increased, said Raj Iyer. Today, governments struggle to keep up with citizen expectations for more digital services. Too many services are still manual and require citizens
Raj Iyer Named ServiceNow’s Global Head of Public Sector
Former U.S. Army Chief Information Officer Raj Iyer has joined ServiceNow in the newly created role of global head of public sector. Iyer was the Army’s first-ever civilian CIO and managed a $16 billion annual IT budget and led global digital transformation efforts. He brings over 30 years of experience to ServiceNow in technology and
ServiceNow Added to Leidos Alliance Partner Petwork
Science and technology company Leidos has added ServiceNow to the Leidos Alliance Partner Network, which drives innovation through a network of technology companies and leverages its supplier base to solve customer problems. By adding ServiceNow to LAPN, Leidos is expanding its offerings and broadening its next-generation solutions, said Leidos Chief Procurement Officer Bob Gemmill. “Our
ServiceNow’s Bob Osborn is a Fixer by Nature, from the Marine Corps to the C-Suite
Bob Osborn’s career has revolved around making a lasting impact and helping others, from the time he improved a Marine Corps process to save lives, to leading his federal sector team in the industry to success. But how does a rock drummer originally interested in cars, motorcycles and cigars find his way to government contracting?
Expert Prediction Says 2019 Rife with Strong Deal-Making, M&A
Marc B. Marlin is a managing director at KippsDeSanto & Co. 2018 government contractor technology solutions M&A activity finished off the year strong, with the expectation for continued deal-making into 2019. 2018 saw activity that approached 2017 levels, with GTS deal announcements anticipated north of 80 transactions. Private equity was particularly active in 2018 with
Buchanan & Edwards Expands Partnership with PaaS Provider ServiceNow
IT consulting firm Buchanan & Edwards announced it has bolstered its partnership with ServiceNow, achieving Bronze Services Partner tier status with the Silicon Valley platform-as-a-service provider. BE also holds Authorized Training Provider status with ServiceNow, which provides a suite of IT, HR, security and customer service applications. “Achieving Bronze Services Partner status is a significant
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