Science Applications International Corp. has launched a new government risk reduction effort in partnership with ServiceNow to support mission operations.
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Josh Jackson, SAIC - The offering integrates into SAIC’s mission labs to help armed forces, intelligence and civilian agencies shift from reactive IT risk management to autonomous resilience and zero-fail mission environments.
By embedding ServiceNow’s AI platform into its mission labs — hands-on environments for designing, testing and validating solutions — SAIC aims to deliver real-time intelligence for decision-making, predict issues before they arise and automate processes to avoid outages and downtime.
The partnership will allow customers to work directly with both companies to develop, test and deploy secure IT services faster. The goal: scalable tools that meet current demands and anticipate future challenges.
“Our collaboration with ServiceNow is focused on bringing commercial grade technology, including agentic AI, that unlock efficiencies to the government,” said Josh Jackson, SAIC executive vice president of Army Business Group. “By combining our mission integration approach with ServiceNow’s innovative AI platform, we’re equipping agencies with the tools they need to accelerate modernization and provide positive user experiences.”
SAIC leads the largest federal ServiceNow implementation through its work on the Army Enterprise Service Management Platform, improving Army operations with improved Virtual Agent capabilities and proving its ability to deliver complex, enterprise-scale solutions for top government missions.
ServiceNow Director of Army and Mission Commands Mark Jones said the partnership with SAIC aims to deliver transformative solutions to the Army and broader defense and government community by accelerating mission success through innovation, automation and efforts to reduce technical debt.
“Together, with ServiceNow’s AI Platform for business transformation and SAIC’s defense expertise, we’re enabling a more agile, efficient and forward-looking digital future in meeting the government’s mission,” he added.
The collaboration also gives the Navy, civilian agencies and state and local governments access to advanced solutions to achieve mission objectives more effectively.