Matt Chong
Senior Vice President of Public Sector, Qualtrics
As senior vice president of public sector, Matt Chong led transformative initiatives that empower government agencies and educational institutions to meaningfully engage with stakeholders and gain actionable insights from operational and experiential data.
These efforts include deploying tailored solutions to address critical challenges — ranging from improving access to vital government services to preventing harmful behaviors and saving lives. Under Chong’s leadership, the public sector team became Qualtrics’ fastest-growing division globally, partnering with over 250 federal agencies, 500 state and local agencies and 2,000 educational institutions to set a new standard for innovation and excellence in public service.
“Matt has redefined what leadership means in the public sector, bringing a visionary approach to solving complex challenges for government agencies and educational institutions,” said Nick Apeland, Qualtrics executive vice president of regulated industries. “His ability to align technology with mission-critical goals has driven remarkable growth and delivered measurable, lasting impact for the communities we serve. His recognition as an exec to watch reflects his unwavering commitment to delivering meaningful change in the public sector.”
Why Watch
In 2025, Chong’s team is focused on improving government and education systems with transformative technology, including AI, automation and unstructured data analysis. Qualtrics is modernizing service delivery, positioning itself as the leading platform for experience management, and strengthening trust between institutions and the communities they serve.
“We see an incredible opportunity in the public sector to redefine service delivery for our communities,” Chong said. “Transforming government and education begins with tackling hidden inefficiencies — such as outdated processes, disconnected systems and underutilized data. Public sector institutions possess a wealth of structured and unstructured data that, when leveraged with innovative and scalable technology, can revolutionize service delivery and drive meaningful outcomes for the communities they serve. By addressing these challenges and making strategic, long-term investments, organizations can unlock transformative improvements, build trust and deliver exceptional results for citizens.”