Audley Consulting Group has won a single-award blanket purchase agreement from the Health and Human Services Department’s Health Resources and Services Administration to provide contact center support and training services for its electronic handbooks system.
The award has a 5-year performance period and a ceiling value of up to $30 million.
“ACG is honored and excited to be working with HRSA, providing the EHBs program with mission-critical support,” said ACG CEO and founder Jatinder Sehmi.
HRSA is a federal agency that works to improve health care for geographically isolated and economically or medically vulnerable communities. The agency addresses health disparities and improves health outcomes by delivering quality services and innovative programs.
“As a key subcontractor for the past five years providing critical support and cyber security functions for HRSA . . . we learned what is important to HRSA’s end users and what changes are needed to take it to the next level,” Sehmi said.
ACG will support HRSA with contact center services, training services and innovation services to enhance capabilities, predictive analytics, artificial intelligence and machine learning, and robotic process automations with emerging technologies.
“We previously partnered with DMI to deliver these services as a subcontractor, which has been very successful,” Sehmi said. “With this win, ACG will continue to drive the program as the prime, delivering an effective strategic vision and enhancing the quality of the services provided.”