Madhuri Andrews
Chief Digital and Information Officer & Executive Vice President, Jacobs
Madhuri Andrews has helped build a cohesive digital strategy for Jacobs’ global organization. She and her team started with the Digital Convergence Program, engaging thousands of employees around the world to align on a clear purpose and develop a business model that allows the company to operationalize and scale digital into its solutions and services.
“We defined digital as harnessing the power of connectivity, working horizontally across the business, creating new business models and sources of sustained revenue, and leveraging innovative technology to promote a culture which unlocks opportunities for our people, while driving value for our customers and society as a whole,” Andrews said.
Along the way, Andrews and her team also worked with select external partners to build a framework that allowed Jacobs to organize a roadmap into five broad themes (ways of working, customer experience, new business models enabled by tech and data, and culture and organization) that aligned to its digital aspirations.
Being digital has also required Jacobs to think and operate horizontally, which requires a new “cultural muscle” and finding new ways to inspire and lead its people .
“It’s about a behavior, shifting business models, and driving the organization to deliver meaningful outcomes differently for our customers,” Andrews said.
Why Watch
In addition to continuing to place security and compliance top of mind, Andrews and her team are focused on extending Jacobs’ “data fabric” journey to seamlessly harness the power of data for connecting people, processes, tools, partners and customers.
They are also focused on creating a flexible digital technology core to make it easier for Jacobs’ people to engage horizontally across the company on customer programs, agility to co-create with partners and customers and leverage data and technology in new ways.
Andrews and her team are also working on cultivating a pervasive digital culture beyond Jacobs’ technology teams – a set of behaviors built on transparency, sharing and experimentation – so they can fully unleash the potential of all employees across the company.
Read the entire Top CIOs to Watch in 2022 list here.
