WashingtonExec’s Amanda Ziadeh sits down with David Egts, chief technologist and senior director of the Office of the Chief Technologist for Red Hat’s North America Public Sector, to discuss the executive order on transforming federal customer experience and service delivery. Egts breaks down some of the key components and foundations of President Joe Biden’s customer experience vision for government, what it means for agencies to put accessibility and equity first and how this all plays into the workforce.