The Department of Veterans Affairs has awarded a $244 million Veteran Signals Contract to Halfaker and Associates with technology provider Medallia, Inc. to improve VA’s relationship with patients through a centralized enterprise-level survey platform.
“As VA continues to transform its relationship with Veterans in the ever-increasing complexity of the digital age, we are proud to build on the success of VOICE and support OI&T and VEO in leading the CX revolution across the VA enterprise,” President and CEO Dawn Halfaker said.
This deal expands on the Veteran Oriented Interactive Customer Evaluation program. The system measures patient feedback and enhances the quality of veteran care. Halfaker plans to increase development capacity that will ensure VA’s Veteran Experience Office can continue to lead the organization to turn customer experience data into better services for veterans.
“Working with the VA and Halfaker to better serve our Veterans is truly a privilege,” Brian Michael, founder and general manager of Medallia Public Sector. “Our brave Veterans deserve the highest-quality care and we will continue to work with the VA to ensure that’s what they receive after they served our country.”