When Pragmatics Chief Operating Officer Joe Brock and his team looked at the calendar for renewing the company’s International Organization for Standardization certifications last year, the annual schedule for certification prep and audits looked busy.
That’s because the company maintains three separate ISO certifications evaluated independently: ISO/International Electrotechnical Commission (ISO/IEC) 27001:2013 Information Security Management System, ISO/IEC-20000-1:2011 IT Service Management System, and ISO-9001:2015 Quality Management System.
“We decided to try to find an external auditor that was qualified to do all three of those certifications as part of an integrated audit that looks at all three sets of standards at the same time,” Brock said.
But having passed audits for the different standards independently does not mean a company will automatically pass an integrated audit. Many of the requirements overlap, so the first step was making sure all of Pragmatics’ practices and policies were not duplicative across the business practices.
Not only is working from one set of integrated policies more efficient; it also ensures new capabilities or future practices will work within and across Pragmatics’ established single framework of existing policies and best practices.
“We made a conscious effort to align all of our activities,” Brock said. “Passing this audit is the first attempt and … affirms that Pragmatics has highly integrated management and delivery practices that focus on the best outcomes for our customers.”