MacAulay-Brown, Inc. (MacB) recently announced that it has successfully earned the International Organization for Standardization (ISO)/International Electrotechnical Commission (IEC) 20000-1:2011 certification. The certification demonstrates MacB’s commitment to deliver superior IT managed services to customers and business partners.
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
“More and more, we are seeing certification compliance as a condition for doing business with the Government,” said Sid Fuchs, president and CEO of MacB. “Today’s announcement not only provides independent verification that we are a qualified leader in delivering IT services, but also shows that we hold ourselves to the highest standards when it comes to what we deliver to our customers.”
Improving IT processes is increasingly becoming a key requirement for doing business with the Department of Defense (DoD) and many government agencies. In response, MacB has adopted an Integrated Standards Model that includes ISO 9001, ISO 20000, IT Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) Level 3 certifications and best practices.
“As an IT organization, we are dedicated to delivering high quality, scalable and reliable services to our key stakeholders,” said Mia Kerivan-O’Malley, CIO at MacB. “Achieving the ISO 20000 certification, in addition to the other certifications we hold, reflects the hard work and dedication of the entire MacB IT team and commitment by the senior leadership team to provide the resources necessary to ensure the highest level of customer service.”