Clarabridge, Inc. has announced the members of its 2012-2013 Customer Advisory Board (CAB). Acer, Best Buy, Charming Shoppes, Inc., Gaylord, GE, General Mills, Intuit, PetSmart, Sage, USAA, Verizon and others are among the members for this term.
The leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, CAB’s forum consists of professionals from an exclusive group of Clarabridge customers who were invited based on their commitment to excellence in customer experience.
“Understanding our customers’ needs is a top priority for Acer, and Clarabridge plays an important role in helping us achieve this objective,” said Nicole Allen, Senior Program Manager, Acer America. “Acer uses Clarabridge and participates on the Customer Advisory Board because we understand the importance of listening to our customers. We look forward to working with Clarabridge and our peers to share ideas on how to best leverage the technology for continuously improving our best practices.”
“We’re excited to kick off this year’s CAB, a group of the best and brightest professionals leveraging disruptive industry-changing solutions when it comes to VoC and CEM,” said Sid Banerjee, CEO, Clarabridge. “Through their valuable feedback, the group will help drive Clarabridge’s product roadmap so that we continue to include features and functionalities that will help businesses provide the best in customer experience – not only today, but in the future.”
Clarabridge invites a select group of organizations to meet quarterly and share best practices and lessons learned around Voice-of-the-Customer (VoC) and CEM initiatives, network among peers, and provide feedback into Clarabridge’s product roadmap.
