HighPoint Global has been awarded a blanket purchase agreement to provide services related to government contact centers.
The company was awarded the Centers of Excellence discovery BPA for contact centers with the General Services Administration. Under the agreement, HighPoint will offer its expertise in contact center operations, systems, content and knowledge management, and training to optimize and improve performance across government contact centers used by citizens.
“This vehicle provides agencies a streamlined way to get started on key modernization and customer experience priorities,” HighPoint CEO Ben Lanius said. “We look forward to working with the COE and agency partners to apply our experience in making contact centers more efficient for federal employees and the citizens they serve.”
HighPoint provides IT services and customer experience solutions for 15 government clients, including the Centers for Medicare and Medicaid Services, the Office of the Comptroller of Currency, State Department, Defense Logistics Agency and the Department of Housing and Urban Development.
