Chrissy Cocrane
Senior Vice President, Health & Civilian Market, LMI
Chrissy Cocrane’s biggest recent achievement is building upon the Qualified Health Plan Directory Pilot, developed by LMI in partnership with CMS in 2025, to support the agency’s National Provider Directory.
Cocrane and her team successfully improved data accuracy by over 90% and reduced provider burden by 73% while creating the first single source of truth for healthcare provider data. This work is foundational to a more connected healthcare ecosystem, enabling patients, providers and payers to make faster, more informed decisions, Cocrane said.
In parallel, Cocrane and her team are modernizing the Veterans Crisis Line — a lifeline serving more than 1.3 million veteran interactions annually — transforming it into a resilient, digitally enabled front door to care that ensures veterans in crisis are connected to life-saving support faster, more reliably, and at a national scale.
“Chrissy brings a rare combination of analytical rigor and human-centered thinking to everything she does,” said Christen Smith, LMI chief revenue officer. “She doesn’t just understand the data and the problem we’re solving for—she understands the people behind it. Whether she’s helping shape the future of CMS’s national provider directory infrastructure or ensuring the VA is providing the best possible care for our veterans, she and her team turn complex systems and challenges into intuitive, accessible experiences that drive real, measurable change.”
In terms of aligning with the current administration’s priorities, LMI brings deep mission expertise to the toughest challenges in federal operations, helping agencies reduce costs and improve outcomes through technology-enabled transformation.
LMI modernizes legacy systems and integrates AI, advanced analytics and automation to streamline operations, unlock the value of data, and sharpen decision-making across the enterprise. The company’s solutions are scalable, secure and built around the people who rely on them most, ensuring government operates more effectively and delivers measurable results, Cocrane said.
Why Watch
Cocrane and her team are heavily focused on building on the successes of the QHP Directory Pilot’s first year of operation in Oklahoma to scale nationally, in support of CMS’ National Provider Directory, refining system usability, and optimizing adoption.
“We are also reimagining how care is accessed through next-generation, AI-enabled contact centers — bridging digital and human touchpoints to improve responsiveness, personalization, and continuity of care,” she said.
Across all of this, Cocrane and her team’s focus is on modernizing how healthcare is delivered — leveraging data, AI and human-centered design to create more equitable, efficient and patient-centered systems at scale.
“The future of healthcare isn’t just about innovation and technology — it’s about connection,” Cocrane said. “When we connect data, systems, and people in meaningful ways, we can reduce friction, expand access, and ultimately deliver better outcomes for every patient.”
Fun fact: Cocrane is training for a HYROX competition. She’s a fan because she has found that growth — personally and professionally — comes from consistently pushing beyond your comfort zone. Cocrane also serves as the national board chair for Blessings in a Backpack, fighting childhood food insecurity.
