CGI Federal Inc. announced the State Department’s Bureau of Consular Affairs has extended its delivery of consular support services across five countries in the Asia Pacific region with a new 10-year task order.
The contract also includes a 2-year base period and four 2-year option periods, with a total value of $69.9 million.
“We are proud to continue our collaboration with our Department of State client in the Asia Pacific region through the ROI-led delivery of technology, grown from a close partnership with the Department of State spanning over 30 years,” said CGI Federal President Stephanie Mango. “As applicant and agency needs evolve, CGI is committed to delivering enhanced solutions to satisfy the mission critical needs of U.S. embassies and consulates.”
With the renewal of this Asia Pacific task order under the Global Support Strategy for Overseas Consular Support Services 2.0 contract, CGI will continue to provide critical on-site processing functions for consular services in Australia, Fiji, Japan, New Zealand and South Korea, supported by the second implementation of the CGI Atlas360 solution.
CGI will implement the newly-enhanced CGI Atlas360 solution that applies machine learning applications with artificial intelligence and natural language processing tools as part of its approach to leverage the latest technologies to improve efficiency, effectiveness and security to the visa application process.
The enhancement offers real-time interactive chat and email to provide information and interact with applicants online, supporting the linguistic preferences of the native country as well as nuances in English terms and phraseology.
CGI supports the processing of over 15 million U.S. passports and over 4 million visas in 70 countries each year.
“CGI has served as a lead integrator for the Bureau since 1992, bringing highly experienced management personnel and regional insight,” said Lacy Perry, CGI senior vice president of consulting-delivery. “In supporting the Bureau’s operations in the Pacific for more than a decade, we will continue to bring insights informed by hindsight to facilitate consular operations that enable security, travel, commerce, and diplomacy.”