Rizwan Jan
Vice President & CIO, CNA Corp.
Rizwan Jan’s most significant recent achievement was transforming IT operations to directly support CNA’s mission, which is dedicated to the safety and security of the nation.
By deploying AI and automation, streamlining ServiceNow workflows and leveraging Morse Code (the company’s internal LLM), Jan’s team turned complex processes into actionable insights and faster decision-making. The outcome: a 15% reduction in IT labor, accelerated service delivery, and scalable operations that enhance business performance while strengthening the company’s ability to support national security.
CNA is also laser-focused on reducing costs and being good stewards of government funds — doing more with less and doing it smarter. By strategizing data as a strategic asset and combining it with AI-driven automation, CNA is accelerating decision-making, cutting manual effort and unlocking higher-value outcomes.
CNA’s Morse Code is at the center of this transformation. As the first FFRDC to implement its own LLM, CNA is paving the way for secure, scalable AI adoption that boosts efficiency today and sets the stage for a truly future-ready, data-driven organization.
“In 2020, I laid out my vision of CNA as a modern research and analysis organization. Now, five years later, I am so impressed with how far we’ve come,” said Katherine McGrady, CNA president and CEO. “With the support of leaders like Rizwan Jan, we have streamlined our processes, reduced overhead, and created revolutionary new tools, all in the service of CNA’s commitment to analytical excellence.”
Why Watch
In 2025, Jan’s team is focused on turning research data into a strategic asset that drives smarter and faster decisions for sponsors and clients. By integrating AI and customer relationship management tools, the team is improving data access, generating actionable insights and personalizing engagement to maximize impact. The goal is to turn information into intelligence that strengthens national security in new and powerful ways.
Fun fact: Most people see Jan as the CIO focused on big strategies, but they don’t always see the builder behind the title. Whether he’s renovating a room, crafting a table or rolling out a complex tech platform, he gets energy from turning ideas into something that works.