Maximus has announced an expanded strategic partnership with Genesys to help public sector organizations deliver next-generation citizen services through secure, scalable and AI-powered solutions across federal, state, local and international programs.
The Maximus Total Experience solution, combined with the Genesys Cloud platform’s AI-driven experience orchestration, helps agencies modernize constituent engagement with more personalized, adaptable and mission-aligned services. Designed for the complexity of public service delivery, Maximus TXM enables agencies to engage with constituents securely, at scale and with measurable impact.
With embedded AI across voice and digital channels, intelligent routing, workforce engagement management and end-to-end journey management, Genesys Cloud offers a single, secure and scalable platform that helps organizations improve experiences, efficiency and total cost of ownership.
Together, Genesys Cloud and Maximus TXM unify digital and voice channels, apply real-time data insights across self-service and assisted service, and equip government workforces to improve performance—driving higher constituent satisfaction and loyalty.
“For agencies navigating rising service demands and the need to deliver more for less, the combined power of Genesys Cloud and Maximus TXM represents a proven solution,” said Mike Raker, Maximus CTO. “TXM is engineered to be modular, AI-enabled, and built for government. This collaboration gives agencies the agility, security, and outcome-alignment they need to deliver smarter, faster, more accountable service.”
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Unified omnichannel orchestration: Delivers voice, digital, chat, email and self-service through a single secure platform.
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AI-driven engagement: Uses real-time data and machine learning to personalize constituent experiences.
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End-to-end journey visibility: Provides detailed insights into citizen interactions to enable proactive service and faster issue resolution.
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Agent enablement: Equips contact center staff with intelligent tools and actionable data to improve first-call resolution and satisfaction.
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Mission-centered performance: Supports federal, state and local mandates with auditable metrics for access, timeliness and efficiency.
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Improved outcomes: Enables continuous modernization at scale with a focus on measurable results.
“Our expanded collaboration with Maximus empowers government agencies to redefine what is possible for citizen engagement,” said Jason Schick, Genesys vice president of US public sector. “With Genesys Cloud and Maximus TXM, agencies gain a secure, scalable foundation to apply AI across every interaction. Together, we’re helping government organizations deliver more efficient and satisfying services that meet today’s rising expectations and produce the outcomes that people depend on.”