Michelle Howell
Chief People Officer, SPA
Michelle Howell’s biggest recent achievement was launching a best-in-class HRIS system that integrates with SPA’s business processes and strengthens the company’s ability to automate and streamline operations. The initiative brings together a cross-functional team delivering a phased approach that will improve data management, reporting, process alignment and workflow efficiency. A strong focus on the end-user experience ensures the system meets the organization’s needs effectively.
SPA is strategically investing in tools, innovations and automated processes that mirror the solutions its clients employ. By implementing similar systems internally, the company ensures consistency and efficiency. Operations leadership maintains close engagement with clients to adapt to their evolving needs, allowing SPA to respond swiftly and effectively when challenges arise.
Why Watch
In 2025, Howell’s team is focused on delivering exceptional service by expanding resources and strengthening SPA’s HR Centers of Excellence alongside its client-facing HR business partners. The team is implementing dedicated leads within talent acquisition and HR who will closely collaborate with leadership to remain proactive and operationally ready. This approach enhances support for both employees and clients while anticipating future needs.
“I believe that success is rooted in building strong relationships and understanding the unique needs of our employees and clients,” Howell said.
Fun Fact: Howell is an avid traveler and certified scuba diver, a passion that fuels her love of exploring new cultures and natural wonders. She completed several nighttime dives, wreck dives and even a thrilling shark dive, experiences that give her a unique perspective on teamwork and courage that she carries into her professional life.