Close Menu
WashingtonExec
    Podcast Episodes
    LinkedIn Facebook X (Twitter) Instagram YouTube
    LinkedIn Facebook X (Twitter) Instagram YouTube
    WashingtonExec
    Subscribe To The Daily
    • News & Headlines
    • Executive Councils
    • Videos
    • Podcast
    • Events
      • 🏆 Chief Officer Awards
      • 🏆 Pinnacle Awards
    • About
    • Contact Us
    LinkedIn YouTube X (Twitter)
    WashingtonExec
    You are at:Home»News»Maximus Updates CX Platform with AWS Integration
    News

    Maximus Updates CX Platform with AWS Integration

    By Staff WriterJune 9, 2025
    Share
    LinkedIn Facebook Twitter Email
    Derrick Pledger, Maximus

    Maximus has launched an updated version of its customer experience platform, Total Experience Management, powered by Amazon Web Services.

    Originally released in 2024, Maximus TXM gives agencies a single, FedRAMP-authorized solution to modernize CX. In partnership with AWS, Maximus uses services such as Amazon Bedrock, Amazon Lex and Amazon Textract to support intelligent document processing, AI-assisted interactions, topic mining and sentiment analysis. The platform is designed to help agencies improve mission delivery and gain actionable insights.

    Federal agencies using Maximus TXM are already seeing faster service delivery, greater efficiency and more value for leadership, according to Maximus Chief Digital and Information Officer Derrick Pledger.

    “The integration with AWS further strengthens our leadership position in federal customer experience (CX) – helping agencies harness the full potential of emerging technologies,” he said. “By ensuring agencies deliver the right services to the right people at the right time, we are supporting their goals and reshaping the future of government engagement.”

    Maximus TXM uses modular, cloud-based technology to help agencies modernize customer experience. Already used at agencies like the Office of Personnel Management, TXM is tailored to each agency’s needs, helping automate operations, boost readiness and support mission delivery through outcome-based contracts, the company said.

    Mike Raker, Maximus
    Mike Raker, Maximus

    The Maximus-AWS collaboration has delivered significant value to federal agencies, including the Department of Veterans Affairs, the company said. A proprietary AI-powered system developed through Veterans Evaluation Services transformed manual claims reviews into a fast, scalable digital process that is now also improving outcomes at the Centers for Medicare & Medicaid Services.

    “Collaborating with AWS is one aspect of our innovation ecosystem and unique delivery model that Maximus has utilized to build solutions and leverage leading technologies, such as AI, to bring speed and value while meeting mission challenges,” said Mike Raker, Maximus chief technology officer. “At Maximus, our leaders have simplified, standardized, and customized solutions enabling agencies to scale quickly with a focus on leveraging industry leading, commercial off-the-shelf software and outcome-based contracts.”

    Previous ArticleAntoine Harden Leads Federal Growth at Sonatype with Decades of Strategic Tech Experience
    Next Article Top Cyber Execs to Watch in 2025: CACI’s Brad Williams

    Related Posts

    WATCH: ‘Meet the Management Team’ with Integral Federal

    2025 Chief Officer Awards Winner: Empower AI’s Jennifer Sample

    2025 Chief Officer Awards Winner: MetroStar’s Stephanie Haynes

    Comments are closed.

    LinkedIn Follow Button LinkedIn Logo Follow Us on LinkedIn
    2025 Chief Officer Awards - Winners Revealed
    Latest Industry Leaders

    Top Cyber Execs to Watch in 2025

    Top Chief Technology Officers to Watch in 2025

    Load More
    Latest Posts

    WATCH: ‘Meet the Management Team’ with Integral Federal

    June 22, 2025

    2025 Chief Officer Awards Winner: Empower AI’s Jennifer Sample

    June 22, 2025

    2025 Chief Officer Awards Winner: MetroStar’s Stephanie Haynes

    June 22, 2025

    The Aerospace Corp. Adds Will Hurd to Board of Trustees

    June 22, 2025

    Top Health Care Execs to Watch in 2025: Capgemini Government Solutions’ Larnie Yuson

    June 22, 2025
    Quick Links
    • Executive Councils & Committees
    • Chief Officer Awards
    • Pinnacle Awards
    • Advertise With Us
    • About WashingtonExec
    • Contact
    Connect
    • LinkedIn
    • YouTube
    • Facebook
    • Twitter

    Subscribe to The Daily

    Connect. Inform. Celebrate.

    Copyright 2023 © WashingtonExec, Inc. | All Rights Reserved. Powered by J Media Group

    Type above and press Enter to search. Press Esc to cancel.