Eric Forseter
Vice President of Public Sector, PagerDuty
Today, over 200 public sector entities — including federal agencies, local municipalities and higher education institutions — work with PagerDuty. Eric Forseter’s team is helping a major federal agency use AI to automate operations and deliver vital services more efficiently to millions of Americans.
Most citizens may not know PagerDuty by name, but those relying on this agency for critical health and economic services will feel its impact, Forseter said.
“It’s been incredibly rewarding to advance this substantial digital transformation and help ensure the agency’s core services run smoothly and efficiently 24/7 for citizens’ benefit,” he added.
Jeremy Kmet, senior vice president of global field operations at PagerDuty, said:
“Eric brings deep expertise and a passion for driving change in the public sector at PagerDuty, helping agencies modernize digital operations to better serve citizens. With decades of executive IT experience, he is leading transformative initiatives powered by AI and automation, delivering meaningful impact across federal, state, and higher education institutions.”
Why Watch
In 2025, the PagerDuty Public Sector team is helping federal, state and local governments deliver secure, efficient digital services despite limited IT budgets, outdated systems and bureaucratic challenges.
Public sector incident managers face tens of thousands of daily alerts across siloed, outdated systems, making it hard to identify and fix problems quickly. Forseter’s goal is to keep mission-critical services running while equipping IT managers with tools to respond faster and strengthen their systems.
“Nothing motivates me more than the idea that PagerDuty digital operations solutions can meaningfully support today’s public sector IT managers, who are often asked to deliver so much public good with so few resources,” Forseter said. “A system crash in the public sector can mean people go without emergency healthcare, economic benefits, and other vital services, and incident managers nationwide are working past the point of fatigue to help keep those services running. My team comes to work every day to help avoid those crashes, prevent that fatigue, and deliver those services to people who need them.”
Fun fact: Forseter’s software career began unexpectedly in Australia when his coffee shop boss asked why he was making coffee instead of pursuing his career. After Forseter explained he was taking a year off before law school to travel, the boss invited him to join his software company, Visio (now Microsoft). Forseter never went to law school — he fell in love with technology and shifted his focus to improving the public sector.