Jason Schick
VP of U.S. Public Sector, Genesys
In 2024, Jason Schick led Genesys’ U.S. Public Sector team to prioritize customer outcomes, resulting in multiple clients reporting over 100% improvement in satisfaction ratings within 12 months. This focus helped the team double its new bookings compared to the previous year.
“Having worked with Jason before, I knew the impact that he could have on the team here at Genesys with his proactive leadership style,” said David Rahm, Genesys senior vice president of North America. “In his first year, he’s doubled our public sector book of business, upleveled our hiring profile and had an extraordinary effect on culture and team morale. Jason embodies what we want our leaders to emulate.”
Why Watch
In 2025, Schick’s team is transforming the way government agencies deliver customer experiences by applying AI and data-driven personalization. His team sees the opportunity for contact centers to provide a dramatically more satisfying experience for customer and agent alike while also becoming much more efficient.
“I love being part of the Genesys team because we see Genesys as the place where government delivers on its promise to the people of our nation,” Schick said. “Nobody understands contact centers as deeply as Genesys, and government’s recent emphasis on customer experience makes this such an exciting thing to work on every day.”
Fun fact: “I remain confident that my son and I will finish the Lego UCS Millennium Falcon before he goes off to college,” Schick said.