Accenture Federal Services has won an $81 million, 5-year artificial intelligence and machine learning contract with the Social Security Administration.
Under the contract, the company will deliver end-to-end back office intelligent automation services to improve how 250 million retiree and survivors’ benefits documents are processed every year.
The forms are currently received and managed via email, mail and fax.
“Accenture Federal Services looks forward to building on our fourteen years of past performance with the Social Security Administration to help the agency realize real business value from the Hyperscience hyperautomation platform,” said Laura Coon, a managing director in Accenture Federal Services and Social Security Administration client account lead. “As the agency advances in its multi-year Modernization Plan to improve its ability to respond to changing retiree and survivors’ benefits needs at a manageable cost, our team will serve as a trusted partner every step of the way.”
SSA has already deployed an enterprise hyperautomation platform that uses advanced deep learning and computer vision techniques to identify data from the agency’s electronic folder, extract text, transcribe data and speed processing. The platform uses internal enterprise data to keep pace with high demand, expedite decision-making and control costs, the company said.
As part of this work, Accenture Federal Services will provide the licenses needed to deliver an end-to-end, infrastructure-as-a-software roadmap for intelligent automation installation, testing and training.