Christine Kalb
CIO, Serco Inc.
Leveraging 20 years of experience in integrating applications and processes across business and service-focused organizations, Christine Kalb spearheaded a transformation of her team’s IT capabilities. She recently guided an international team of 200 technology professionals toward a unified Growth Engine Capability Service Center culture, showcasing both her leadership and inspirational skills.
But her entire journey is marked by innovative initiatives aimed at enhancing the efficiency and strategic alignment of her team. That includes a Citizen Development Practice she implemented to allow employees from various departments to actively contribute to business process automation. This democratization of development empowers individuals with domain expertise, fostering agility and responsiveness within the organization.
Underpinning her achievements is the establishment of a robust IT delivery framework. This framework provides a structured approach to managing and delivering technology solutions, ensuring projects are executed efficiently and aligned with organizational goals.
Kalb also emphasizes security, continually strengthening security measures across the IT landscape. This commitment aligns seamlessly with her holistic approach to digital transformation, ensuring advancements are not only innovative but also resilient in the face of evolving cyber challenges.
“Through her experience, Christine provides a clear map on how to build all the pieces and bring them together to complete our digital transformation journey,” said Serco CTO Don Styer.
Why Watch
As Kalb takes the helm in leading Serco’s digital transformation in 2024, her strategic vision and hands-on experience position her as a leader to watch. The integration of a Growth Engine Capability Service Center culture, Citizen Development Practice and a robust IT delivery framework reflects her holistic understanding of the elements necessary for a successful digital transformation.
“Winning in the digital age requires a differentiating strategy, distinctive capabilities and daring delivery,” she said. Kalb continues to bring a winning combination of strategic thinking, collaborative leadership, and a relentless pursuit of excellence.