Maximus has won a 120-day call order from the Federal Emergency Management Agency to provide contact center support for its response to catastrophic events.
“We are extremely proud to be the recipient of this important call order from FEMA, especially given the events in Hawaii and the anticipation of another active hurricane season this year,” said Teresa Weipert, general manager of Maximus Federal.
“The award enables our skilled teams to provide the mission-critical contact center services that thousands of Americans rely on for support during a catastrophe. We couldn’t be more honored to continue our relationship with FEMA by helping it deliver essential relief services.”
This Outsourced Contact Center order was awarded because of the large-scale and serious response needed for the wildfire in Hawaii, notably on Maui. The work will also include Maximus supporting Hurricane Idalia survivors and responding to other natural disasters that may occur in the country this fall.
Under the contract, Maximus will provide services that include temporary support for incoming calls, data entry for individuals and households impacted by humanitarian events as well as disaster declarations. Additionally, Maximus will provide full agile support services to FEMA, including staff, telephony and equipment, and a pre-built, customized contact center implementation.
As part of the work, Maximus will serve as a force-multiplier for FEMA. The company will augment current FEMA staff with additional contact center teams to ensure all individuals and households impacted by catastrophic events are supported in a timely manner.