Serco has won a contract from the Centers for Medicare and Medicaid Services to continue supporting eligibility determinations for citizens buying health insurance through the Federal Health Insurance Exchanges.
Valued at $690 million if all option periods are exercised, the contract runs for 4 years and seven months and has a 1-year base period and four option periods. Work is slated to start July 1.
“We are grateful for the trust CMS has placed in us to continue to deliver these vital eligibility services building on the value-based relationship we have formed since commencing these services in 2013,” said Mark Irwin, Serco Group chief executive.
“During this time, we have assisted tens of millions of Americans on their health journey, and as an impact partner to CMS, we are fully committed to continuous improvement in citizen experience and delivering our case management expertise in support of the strategic goals of our customer.”
Under the contract, Serco will help qualified citizens receive health insurance through the Affordable Care Act by supporting operational services, customer support, data analytics and program management, all aimed at continuously improving service delivery and program integrity.