Vice President of Digital Government Solutions, Maximus
An industry veteran with over two decades of technology expertise, Craig Shinn joined Maximus last fall ⏤ and hit the ground running.
“My excitement in joining Maximus was the potential to take the incredible work the company has done for years, including with enrollment and contact centers, and expanding that to create a broader, more holistic view of citizen services for state and local government agencies,” he said.
As vice president of digital government solutions, Shinn will leverage his expertise to deliver innovative technology solutions for state and local governments aimed at improving the user experience.
“One of the biggest lessons we learned from the COVID-19 pandemic is the need for constituents and businesses to interact with government agencies in myriad ways, beyond only going to an office in person,” he said.
Shinn joins Maximus as the company continues to expand and invest in its U.S. services business, which recently signed new technology contracts with several states to help with citizen services. Shinn and Robert Knapp, who joined Maximus last summer, were new executives brought in to bolster the company’s work with state and local governments.
“One of our major goals is to accomplish something that no state has fully accomplished yet, and that’s to implement a comprehensive customer experience for all state agencies,” Shinn explained. “Right now, state information systems exist in silos, so you must work with one agency for your driver’s license, but a different agency for a business license. Our aim is to use the Maximus track record of success with government agencies, and our unique knowledge of technology and cloud, to deliver this for states.”