Maximus has been awarded a contract from the Centers for Disease Control and Prevention to provide technology capabilities and operational improvement skills for the CDC-INFO program, which provides critical health information to millions of Americans.
The contract is for one base year plus four option years and has an awarded value of $100 million over five years.
“At Maximus, we are motivated to help federal agencies overcome their biggest challenges, and there has been no greater challenge in our lifetime than the COVID-19 pandemic,” said Teresa Weipert, general manager of federal services at Maximus.
Maximus has supported the CDC-INFO program throughout the COVID-19 pandemic. Under this new contract period of performance, Maximus will make several digitally-enabled enhancements to improve communications of accurate, timely and consistent health information to the public, providers and federal partners.
“We are proud of what we’ve accomplished with CDC and look forward to evolving the CDC-INFO program through the use of emerging technologies so the agency is prepared for whatever may come next,” Weipert said.
Using real-time data and call analytics to better identify trends, and to track and improve customer satisfaction, Maximus will help enhance customer experience on the CDC-INFO program.
“Agencies build trust with their constituents through excellent customer service and Maximus is uniquely positioned to ensure that interactions with CDC-INFO end with proper information being conveyed quickly and efficiently,” said Lisa Slaughter, senior vice president at Maximus.
“This CDC-INFO program will benefit from our experience serving millions of Americans through the CDC-VAX program, as we will focus on improving the user experience for those seeking information and effectively implement the technologies needed to make that happen,” she added.