Maximus has won a contract to continue supporting the Centers for Medicare and Medicaid Services’ contact center operations. The contract has a base period for transition plus nine 1-year option periods with a total value of $6.6 billion.
CMS’ contact center operations help 75 million Americans look for information about their Medicare benefits and navigate insurance programs available through the federal marketplace established by the Affordable Care Act.
“We are honored to have been selected by CMS to continue to deliver a high-quality customer experience for millions of Americans who rely on Contact Center Operations to make important decisions about their healthcare,” said Maximus President and CEO Bruce Caswell.
Under the contract, Maximus will support CMS’ mission to help Americans find information and understand their health care access and coverage.
“This award reflects the commitment of thousands of Maximus employees who each day provide exceptional service to their fellow citizens,” Caswell said.
Teresa Weipert, general manager of Maximus’ Federal Services, added, “Maximus is honored to continue to provide support to CMS on this essential program that impacts millions of Americans every day.”