Chief Customer Experience Officer, Mutualink, Inc.
One of the biggest challenges facing public safety is the ability for first responders and public safety agencies to have access to the latest technologies that support their mission and save lives.
Chrissie Coon is proud to have worked with some of the most notable public safety agencies in America to realize the benefits of integrating mobile devices, applications and data from day-to-day operations to large-scale emergencies.
“Technology that brings people together can be a powerful force for public safety leaders. It can unite community partners, connect people that make a difference, and foster the kind of collaboration that saves lives,” said Coon. “It is more important than ever that we give our public safety community the right tools to help keep us, our schools, and our communities safe.”
And as a liaison between the technology industry and public safety, Coon has helped bridge the gap and foster an environment of digital transformation for state, local and federal agencies.
“Bringing mission-critical technologies to those who put their lives on the line every day to protect and serve our communities is an incredibly rewarding experience,” she added.
Mutualink, Inc. is working to bring advanced communications solutions, first-of-its-kind automation and on-scene intelligence to public safety. While the company is experiencing rapid growth, Coon leads a team focused on elevating the customer experience, building long-term trusted relationships and delivering high-value solutions for our customers.
“Chrissie has a tremendous passion for serving the Public Safety mission and all first responders serving every day to help protect our nation and its citizens, “said Mark Guthrie, Mutualink chief growth officer. “The depth of her leadership and experience has equipped her with the deep domain knowledge and insights to help us advance our suite of customer solutions and bring the highest value to those that matter most. As our chief customer experience officer, Chrissie and her team are laser-focused on helping Mutualink innovate to meet our customers’ ever-evolving needs and build safer and smarter communities.”
As a retired police officer, Coon brings a unique perspective that allows her to better serve Mutualink clients as they serve others, and the company is embodying that same spirit across the organization. Mutualink is streamlining its experience to make working together seamless at every level.
“We have transformed our own capabilities to modernize how we support the public safety community, and we are on the leading edge of transforming how agencies, communities and Smart Cities leverage voice, video and data interoperability,” Coon said.