Steve Sousa leads the Healthcare & Social Services Practice at CGI Federal, and he is especially proud his team continued to deliver mission-critical services to federal clients during the difficult times of the last year-plus.
Among those projects that required quick adaptability was the delivery of the robotics process automation implementation at the Social Security Administration, which aims at revamping the agency’s customer-focused systems and business. Working with SSA, CGI has activated 30 bots, and has continued on developing 100 more while working in this remote environment — this includes demonstrating the bots remotely, which require extra steps.
“We are proud that the work being done at SSA will ultimately increase the capacity of the workforce who can then work on higher value work,” Sousa said. “The RPA implementation had such a substantial impact on the agency’s mission that it won a coveted SSA Commissioner’s Award last year.”
CGI Federal has also had significant contract wins at Centers for Medicare and Medicaid Services in the past year, including Provider, Enrollment, Chain and Ownership System 2.0. These contracts will help the agency on several important projects that will transform their processes through system modernizations. The system upgrades will decrease instances of fraud, waste and abuse as well as expedite the appeals process for health care providers and provide secure support to seniors or those eligible for Medicare.
The number of people retiring daily has doubled since 2000 as now approximately 10,000 people turn 65 each day. That means many of these retirees, or soon to be retirees, will rely on government websites for critical information such as checking their Social Security balance or submitting Medicare claims. Sousa’s team is focused on building back-end systems that are secure, reliable and functional, and in providing online experiences easy and simple to use.
“We are in an exciting time now where federal agencies see a need for digital transformation,” Sousa said. “We are excited that we can be there as partners to increase federal citizen engagement and provide federal operational excellence.”
His team is also focused on the shift to mobile. Customers will want the same experience of what they get on a desktop or laptop to translate to their mobile devices, including critical services enrolling in Medicare.
“As more and more customers are using their mobile phones for more and more transactions, improving mobile posture has been top of mind for us,” Sousa said.