Thanks to proactive modernizations and policies put in place by Dave Shive and previous agency leaders, not only was the General Services Administration’s workforce already 99.6% telework-ready when the pandemic arrived; it was also well-positioned to iterate quickly and move to a full-time telework posture and maintain the entirety of the GSA business mission from day one.
One of Shive’s biggest 2020 accomplishments was helping to raise customer experience and employee satisfaction scores during the difficult time created by the pandemic.
Shive said the focus moving forward will be supporting GSA’s mission with his IT team striving to provide innovative, collaborative and cost-effective technology solutions while delivering excellent customer service to federal partners and agencies.
“We don’t do tech for tech’s sake,” he said. “We do tech for people’s sake and to support the mission of GSA. Technology modernization and transformation is core to who we are and is a priority for the administration and for GSA.”
Shive said the agency is working to be a digital government and apply meaningful data sciences across the entire lifecycle of every business process within the agency — then share that expertise across government to make government work better for its citizens.