Tom Ferrando, Salient CRGT
Salient CRGT has been awarded a $175 million 5-year contract supporting the Department of Homeland Security’s U.S. Citizenship and Immigration Services.
The contract is for IT service desk and field engineer support to the approximately 27,000 USCIS end users at 250 locations.
This single-award contract, named NEON, was awarded as a competitive contract under the General Services Administration Alliant 2 Vehicle.
“Our knowledge of the operational environment and our commitment to the highest possible customer service provides USCIS with a dedicated and trusted partner to assist in executing this critical mission,” said Tom Ferrando, Salient CRGT CEO.
“We are honored to provide innovation and responsiveness in this partnership,” he added.
As the prime contractor on NEON, Salient CRGT will provide operational support to the entire USCIS user community through service desk and desktop services via an experienced crew of field service engineers.
This support includes operating and maturing service desk operations and providing IT support across the enterprise. This elite group will execute accounts management services, perform hardware incident resolution, execute equipment refreshes, and perform server operations and maintenance.
