Top CIOs to Watch in 2020

John Lambeth

Chief Information Officer, Maximus Inc.

John Lambeth has served as chief information officer for Maximus since 2018, relying on his three decades of experience in IT and leadership to further fuel the company’s growth and momentum. He is responsible for aligning the global technology strategy of the company with corresponding business and operational strategies, all while driving the execution of the information systems plan.

Because of the work Maximus performs for government clients, Lambeth’s main focus is to ensure all internal business process systems run properly to deliver quality services. These systems connect governments with the citizens they serve for a wide variety of services, such as health care enrollment, adjudication and claims including worker’s compensation, student loans and disaster relief.

Arguably his biggest accomplishment to date at Maximus was the onboarding of over 14,000 employees as well as integrating systems and infrastructure from over a dozen government projects following a $400 million acquisition of GDIT assets in late 2018.

Why Watch

Lambeth has been instrumental in the company’s response to COVID-19 that kept employees safe while providing essential services. Maximus has used cloud-based telephony and virtual workstations to move over 17,000 contact center employees to a remote workforce, who took hundreds of millions of calls on behalf of government programs — many related to COVID-19 or contact tracing.

Looking to the future, Lambeth is spearheading a companywide transformation project that will move many of Maximus’ application tracking programs to microservices and is migrating all telephony and compute to state-of-the-art cloud solutions.