Cara Streb, Vice President, Public Sector Industry Leader, Infor
Cara Streb joined Infor in May 2019, and less than a year later, led her team through the rapid market transformation brought on by the ongoing pandemic.
“I am proud to say that my team has demonstrated true dedication, focus and grit in helping our customers rapidly adapt and excel in a very uncertain time,” Streb said, noting the transformation as one of the greatest achievements this year.
For example, Infor’s customer the City of Sherwood needed to quickly address permitting for outdoor restaurant dining. Streb’s team recognized this need and rapidly built a customized portal that enabled the city to meet the new requirements of the COVID-19 era without missing a beat.
Simultaneously, her team won a $21 million 5-year contract from the City of Chicago for Infor’s public sector cloud solution, Hansen. Chicago has been an Infor customer for 10 years, where the company provides permitting for the city’s infrastructure. Building on the team’s strong track record of trust and excellent customer service to significantly expand the partnership with the city was a major achievement.
Additionally, Infor has introduced an Engagement Phase to its CloudSuite net to new and existing migrating customers, where Infor reviews the customer’s business requirements to measure the alignment to our implementation accelerators. This delivers preconfigured application suites designed to help speed time to value, so customers can differentiate themselves. The new Engagement Phase also lowers the overall cost for the customer and sets up the project to deliver an implementation that will drive success and protect the bottom line.
Over the last three months, Public Sector has conducted an Engagement Phase at Mobile Area Water and Sewer System and San Antonio Water System. Additionally, over the next three months, Info will be conducting an Engagement Phase at Boulder Valley District Schools.
Why Watch
This year, Streb’s team will focus first and foremost on upgrading all public sector customers to the latest CloudSuite version, migrating them from version 9 to version 10 of Hansen as part of its “No Customer Left Behind” program.
“This will ensure all our public sector partners reap the benefits of our cutting-edge software, including complete visibility into reporting events, improved permitting, code enforcement and business licensing as well as enhanced service levels,” Streb said.
Her team’s second priority is implementing its agility methodology and tools to decrease the go-live timeframe for customers. They are also enhancing federal strategy to further streamline services within and across agencies and look forward to revealing more success stories over the next 12-18 months.