Government services provider MAXIMUS has announced an agreement with Genesys to offer the MAXIMUS Genesys Engagement Platform, an integrated, cloud-based omnichannel contact center solution.
The platform supports federal, state and local agencies’ efforts to adhere to government mandates to improve citizen experience using a Federal Risk and Authorization Management Program-authorized solution leveraging technology from Genesys.
MAXIMUS is thrilled to help agencies improve the “citizen journey” by migrating contact center infrastructure to the cloud, said MAXIMUS President and CEO Bruce Caswell.
“This partnership with Genesys combines the power of our trusted solution platform, long utilized by government agencies for contact center operations, with enhanced features of the Genesys technology, and an integrated support and engineering team,” he said.
Genesys XEO Tony Bates added: “We’re proud the MAXIMUS Genesys Engagement Platform has met the high bar of security requirements that MAXIMUS provides to government agencies. The cloud solution gives agencies the flexibility, scalability and rapid innovations they need without the hassles of upgrades and maintenance.”