The Defense Information Systems Agency has awarded Unisys Corp. its 4th Estate Global Service Center contract.
Worth up to $214 million, the contract supports optimization, modernization and consolidation of service desk and field services for Defense Department agencies in the U.S. and overseas.
Unisys will deliver service desk managed services in support of 19 of DOD’s “4th Estate” organizations. These agencies and field activities reside outside of the military branches and provide support functions critical to military services.
Under the deal, Unisys will leverage its experience helping both industry and government clients apply concepts such as artificial intelligence and machine learning to service desk and field support operations, said Andrew Boyd, group vice president for defense and intelligence agencies, Unisys Federal.
“With this award, we are poised to bring new, best-in-class services to the Department of Defense with the same quality and efficiency Unisys offers to Fortune 500 companies,” he said.
Unisys announced it will bring to table commercial best practices and solutions —including its InteliServe platform — to increase service quality and efficiency of service, along with stronger IT and network security. Unisys plans to work with DISA to reduce the cost of IT redundancies and to help increase cyber readiness.
The contract can run for four years, should DISA exercise all the available options. Terms of the fixed-price contract call for a single base year, followed by three 1-year option periods.