In Dr. Laurence Rose’s recently published book entitled, “The Human Side of Virtual Work” he examines the methods for improving the success of companies’ teleworking programs and increasing employee and customer satisfaction through reliable and trusting work relationships. He also takes his readers on a journey from the industrial revolution through a technology revolution known as the virtual work environment.
In a recent Gallup poll the number of workers telecommuting in the United States has risen to 37% and is expected to continue growing. There are several aspects of telework that are appealing such as; saving time and reducing energy consumption however the downside can be seen in the loss of “the human touch”. In Dr. Rose’s book he suggests ideas on how to take action now to prevent the potential negative outcomes that could affect many working in the virtual work environment.
Tom Ferrando, President of Salient CRGT stated, “We see the virtual work environment becoming more and more a way of doing business and the way leaders deal with the virtual worker is increasingly important. Ensuring that our customers are benefiting from the developments in technology and teleworking are incredibly valuable to improving our culture, delivering the right service, and reducing our costs.”
“As a contracts professional, I hear from customers there is a need to talk more and address issues as they arise. I have seen first-hand the importance of strong, trusting relationships. When communications are limited, it is important to provide humanistic management to avoid potential trust and isolation issues. Moving from a traditional virtual work environment, there are new challenges all dealing with the aspects of trust, isolation, and work presence that we can focus on to ensure successful working relationships. The difference is we cannot take these perceptions for granted when delivering services to our clients,” stated Rose.
Dr. Rose has more than 30 years of government and commercial business and operational experience along with being an executive leader for more than 14 years. In the past he has taught classes at the business level on such subject matters as contracts management, negotiations, and program management. He has been recognized for his excellent presentation style and approach to teaching. He is currently Senior Vice President of Contracts and Procurement at Salient CRGT.