It was announced on March 2nd by cloud infrastructure and services provider General Dynamics Information Technology that it has started its Customer Experience Platform (CXP) which functions as the first cloud-based solution for customizing and operating scalable contact centers that is FedRAMP-compliant.
Marcus Collier, Senior Vice President of General Dynamics Information Technology’s Health and Civilian Solutions division stated, “The CXP solution has scalability across geographies to meet the needs of large and dispersed contact centers while safeguarding data, enhancing mission success and meeting federal security standards.”
The CXP solution was built to serve government agencies and organizations with considerable security and privacy requirements. It provides both cloud and on premise deployment options and delivers exceptional contact center functionality, technology, customer service and enhanced public access.
Related: FedRAMP Authorization Given to General Dynamics’ Cloud Solution Platform
