It was announced on August 27th that the U.S. Federal Emergency Management Agency (FEMA) awarded AT&T Corporation a 4 year contract to aid in the improvement and modernization of FEMA’s Communications. AT&T will be working with FEMA in the areas of improved collection, validation and processing of claims for disaster survivors.
This contract was awarded to AT&T under the General Services Administration’s Networx Universal contracting program for telecommunications services. AT&T will be responsible for providing interactive voice response capabilities and contact center services that will adjust to the various traffic volumes during disasters.
Related: Chris Smith of AT&T Government Solutions Talks Achieving Mission Success Through the Application of Internet of Things, AT&T Government Solutions Secures $10.4M Navy Contract to Provide Cloud-Based VOIP 911 Call Routing Solution