Reston, VA-based Pragmatics announced April 22 that the company has completed its external audit and been granted an ISO/IEC 20000-1:2011 Service Management System certificate. This certification follows earlier certifications that have been maintained beginning in August 2010.
“We are pleased to acknowledge that Pragmatics Inc. has demonstrated effective implementation of a management system,” SRI Director of Certification Edward L. Maschmeier said. “ISO/IEC 20000-1 certification provides evidence to customers, suppliers, employees and their community of their commitment to delivering a quality service and providing superior customer satisfaction.”
“This certificate demonstrates our continuing commitment to delivering best-in-class IT Service Delivery,” Pragmatics COO Joe Brock said. “The ISO/IEC 20000-1 certification complements our world-class agile software development practices, appraised at CMMI Level 5 and builds on our existing ISO 9001 and ISO/IEC 27001 certifications. Pragmatics continues to successfully deliver value to our customers by adopting best practices that provide measurable performance improvements and reduce costs.”
ISO/IEC 20000-1:2011 is process-based; certification recognizes organizations that can link business objectives with operating effectiveness. Companies that achieve management system certification to ISO/IEC 20000-1:2011 have demonstrated effective implementation of documentation and records management, top management’s commitment to their customers, establishment of clear policy, good planning and implementation, good resource management, and efficient process control, measurement and analysis.