Salesforce.com today announced its new mobile solutions to empower federal, state and local agencies to connect with each other, citizens and employees in entirely new ways. The solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center and Platform Mobile Services for Government. The technology enables the government to connect and respond to citizens on any device and any channel, accelerate agency collaboration with partners and build mobile government apps faster.
“Government organizations everywhere are struggling to deliver a new generation of citizen services in the face of shrinking budgets,” said Daniel Burton, senior vice president for Government Transformation, Salesforce.com. “To succeed, they must shed the legacy IT systems designed for the last century and embrace mobile cloud solutions that transform their ability to connect with citizens.”
The new mobile solutions allow the government to collaborate with partners, accelerate projects, improve transparency and connect and respond to citizens on any device and any channel.
“Serving the public today means being good stewards of taxpayer dollars and doing far more with far less,” said Sonny Hashmi, deputy chief information officer/chief technology officer, U.S. General Services Administration (GSA). “The GSA has developed more than 100 new apps on the Salesforce Platform, averaging more than a 90 percent reduction in total cost of ownership and a 75 percent reduction in development time for the average app.”
Salesforce.com’s new mobile solutions include the following:
- Rapid Response 311 – Based on the Salesforce Service Cloud, the new Rapid Response 311 solution enables government agencies to deliver outstanding service, improve agent productivity and resolve cases faster.
- Mobile Communities for Government – Now agencies can create private and secure social communities to connect with other departments, agencies and external partners in entirely new ways.
- Government Social Command Center – Based on the industry’s #1 social media monitoring and engagement solution, the Salesforce Marketing Cloud is enabling federal, state, and local government agencies to transform how they communicate and engage with citizens.
- Platform Mobile Services for Government – Government IT can now build, integrate and deploy any government app that makes data available on any device.
