DMI has won a two-year task order to provide Operations and Maintenance (O&M) support for the U.S. Immigration and Customs Enforcement (ICE) legacy Alien Criminal Response Information Management (ACRIMe) System.
“We are honored to have been selected by ICE to operate, maintain and enhance a system which is so vital to U.S. homeland security and public safety,” said DMI’s President and CEO, Jay Sunny Bajaj. “We are proud of the rock-solid reputation we have built operating and maintaining mission-critical systems for many Federal agencies, including the Department of Commerce, the U.S. Coast Guard, the Department of Agriculture and the Nuclear Regulatory Commission. We look forward to working with ICE and continuing to build on our record of impeccable reliability and service.”
Under the contract, DMI will provide Tier 2 and Tier 3 Support for the legacy ACRIMe system, operational support for system interfaces and data sources, database, reporting, system tuning, and system administration, and application-level configuration management for all O&M changes made to the system.
The legacy ACRIMe system directly supports the ICE mission as the primary system used by ICE Law Enforcement Support Center (LESC) specialists. By supporting the system, DMI will assist in software maintenance, updates to system documentation, and execution of change and enhancement requests.
