New WashingtonExec Series:
WashingtonExec reached out to executives in the community for their insights on issues concerning the mobility industry. Can mobility remain cost effective while being efficient, and how does it reduce cost for clients?
Today’s featured participant is Paul Nguyen, Knowledge Consulting Group’s (KCG) Vice President of Cyber Solutions.
Paul Nguyen:
Mobility reduces costs in countless ways across the board, but three major implications of mobility appear time and time again as the most efficient in reducing costs to agency and industry. These include:
• Remote Access – Through remote access, mobility can reduce capital expenditures and the operating costs of IT hardware and software. Simply put: the fact that agency employees don’t have to be onsite to upgrade existing software drives down the costs of O&M.
• Mobile Apps – For agencies and businesses with a large focus on customer service, mobile apps bring a value-add to customers that leads to a reduction in customer service overhead costs. Mobile apps provide on-demand services that offer real-time information and service delivery, resulting in an increase in customer satisfaction, as well as an increase in revenue for high-touch customer service organizations.
• Bring-Your-Own-Device (BYOD) – Employee efficiencies can be increased through BYOD policies by reducing the time employees need to create, respond to and route emails. These actions can be streamlined through mobile devices at a higher level of efficiency from ultimately anywhere.
Read WashingtonExec‘s interview with this former cyber hacker about bringing mobile to a secure enterprise here.
