Today, CSC announced Vincent Ley has been promoted to VP and GM of CSC’s Integrated Customer Solutions for its North American Public Sector (NPS) Civil Group. Ley will report to Mike Gaffney, president of CSC’s North American Public Sector Civil Group, and be responsible for ensuring the level of quality and service of CSC’s federal customer contact centers, digitization processes and service support centers.
“Our commitment to providing successful contact center solutions and service begins with recruiting and hiring high-quality people, like Vincent, to manage and support the operation,” said Gaffney. “Vince’s focus on the importance of customer service will be instrumental in continuing to build CSC’s reputation for outstanding contact center service.”
Ley has been with CSC since 2006, when he joined the company through the acquisition of Datatrac Information Services. Most recently, he has served as the customer relationship executive for the Homeland Security business unit where he led the development and execution of long-term integrated client account plans, opportunities and drives resulting in business development efforts.