

Today, CSC announced it has been positioned in the “Leaders” quadrant of two Gartner reports, “Magic Quadrant for Help Desk Outsourcing, Europe” and “Magic Quadrant for Desktop Outsourcing, Europe.” The Help Desk Outsourcing report reviewed 17 providers of help desk outsourcing services and examined their ability and vision for these services. The Desktop Outsourcing report examined the ability of 15 suppliers to deliver desktop outsourcing services, as well as their vision for these services in Europe. CSC was also recognized as a leader in Gartner’s North American Magic Quadrant reports for both Help Desk Outsourcing and Desktop Outsourcing.
“We are delighted to have our leadership in Help Desk and Desktop Outsourcing in Europe and North America reflected in these recent Gartner reports,” said Nick Wilkinson, global president, market and product strategy, CSC Managed Services Sector (MSS). “We believe this achievement reflects the value CSC’s customers are deriving from our investments in the industrialization of these services around a consistent global delivery model.”
“The Gartner Magic Quadrant report assesses vendors based on their ability to execute and their completeness of vision,” said Jon Green, CSC vice president for EMEA market and product strategy. “CSC is pleased to be positioned in the Leaders quadrant. We believe this placement, coupled with our evaluations for North America, reflects the value we deliver to clients, while also recognizing our strategies, investment, delivery and continuous innovation on a global level.”
Both reports were authored by Claudio Da Rold, Gianluca Tramacere and Frank Ridder.