Nick Wilkinson
Today, CSC announced it has been positioned in the “Leaders” quadrant of two Gartner reports, “Magic Quadrant for Help Desk Outsourcing, Europe” and “Magic Quadrant for Desktop Outsourcing, Europe.” The Help Desk Outsourcing report reviewed 17 providers of help desk outsourcing services and examined their ability and vision for these services. The Desktop Outsourcing report examined the ability of 15 suppliers to deliver desktop outsourcing services, as well as their vision for these services in Europe. CSC was also recognized as a leader in Gartner’s North American Magic Quadrant reports for both Help Desk Outsourcing and Desktop Outsourcing.
“We are delighted to have our leadership in Help Desk and Desktop Outsourcing in Europe and North America reflected in these recent Gartner reports,” said Nick Wilkinson, global president, market and product strategy, CSC Managed Services Sector (MSS). “We believe this achievement reflects the value CSC’s customers are deriving from our investments in the industrialization of these services around a consistent global delivery model.”
According to Gartner’s European Help Desk Outsourcing report, “The help desk outsourcing market continues to be affected by major forces, such as increasing industrialization, global delivery (where capabilities in low-cost locations are integrated through homogeneous processes and procedures with traditional capabilities, normally in high-cost locations, to seamlessly provide help desk services), automation and multisourcing. The impact of these forces has profoundly changed the way help desk services are designed, promoted and delivered and consumed, because the help desk has become much more instrumental in monitoring and guaranteeing the IT operational efficiency of an organization.” Gartner’s European Desktop Outsourcing report says, “The desktop outsourcing market continues to transform. The increasing leverage of technologies for virtualization and automation, the increased pressure for cost efficient solutions, the ability to deliver desktop outsourcing services from remote offshore locations and the continuing industrialization of IT services and cloud computing are driving this transformation. In 2010, these macro-influences led service providers to invest in developing new products, as well as updating their existing desktop outsourcing products.”
“The Gartner Magic Quadrant report assesses vendors based on their ability to execute and their completeness of vision,” said Jon Green, CSC vice president for EMEA market and product strategy. “CSC is pleased to be positioned in the Leaders quadrant. We believe this placement, coupled with our evaluations for North America, reflects the value we deliver to clients, while also recognizing our strategies, investment, delivery and continuous innovation on a global level.”
Both reports were authored by Claudio Da Rold, Gianluca Tramacere and Frank Ridder.
